The process is simple. You just need to register on our website to get your mailbox address in Miami and start using our services. This address is essential for receiving your online purchases in the United States.

Yes, we offer mailbox services in China. This service allows you to import safely and cost-effectively, as you can consolidate your purchases at a single address in China and then have them shipped by us with daily departures from China to our Miami warehouse, duty-free in the USA, and then to your destination, reducing shipping and customs costs.

A corporate account offers exclusive benefits, such as an assigned account executive for personalized support and special rates tailored to your shipment volume. To apply, you must complete a corporate account form and provide required documentation, such as your RNC or TAX ID and a copy of your business registration.

When making a purchase at your favorite store, in the Shipping Address section, enter your name exactly as registered in your Jet Cargo Logistics account, followed by your account number. Then, enter our Miami address or our address in China, making sure to include your mailbox number in the address field.

Delivery times vary depending on the service. For specific delivery times, please check the timelines in our services section, as they may vary depending on the type of cargo.

You can track your package in two ways. First, using the tracking number assigned by the provider in your country of origin. Second, using the tracking number that Jet Cargo Logistics assigns when it arrives at our warehouse. In both cases, you can check your package status through our online portal by accessing your account.

Our pre-alert system, or Pre-Check-in, allows you to register the expected arrival of your package at our Miami warehouse. This speeds up processing and ensures faster dispatch to your final destination.

Your shipping costs include freight and customs charges. There are additional charges for special services. For example, insurance is optional and costs 1.75% of the declared value. There are also fixed costs for shipping hazardous materials (HAZMAT).

You can get an instant estimate of your shipping cost using our online quote module. Simply enter your shipment details (weight, dimensions, value, and required service) to receive an approximate quote.

For hazardous material shipments, some items must be inspected by a specialist for air transport, and a quote with additional charges must be paid before shipping. For other common items, such as perfumes, nail polish, and vehicle shock absorbers, we can transport them with an additional fee and a scheduled weekly shipment. For example, the extra cost per shock absorber is $15.

It is crucial to inspect your merchandise when it is billed at our warehouse. By signing the receipt or invoice, it is understood that the item was received in good condition. If the package is damaged or lost, you can file a claim; however, if you have already picked up the item, you lose the right to claim its condition.

Your packages must be picked up within 60 days from their arrival at our Miami warehouse. After this period, packages are considered abandoned and are publicly auctioned, and you lose all rights to the merchandise.

You can upload important documents, such as invoices or purchase receipts, in the Post Check-In or Upload Invoice section of your account on our website. This helps us process your shipment faster and more efficiently.

We take your data security very seriously. We do not share or sell your information to third parties. Only the entities you choose to interact with, such as carriers or intermediaries, will have access to your data and quotes.